TERMS AND CONDITIONS
All jewellery sales will be handled with the utmost care. I make every effort to make all sales as transparent and easy as possible for my customers. It is my sincerest wish that you will be very happy with your purchase and I do my very best to represent my work honestly and clearly in photographs. Please read descriptions and dimensions carefully and compare colours on different screens if necessary and do email me with any questions you may have, or to see additional photos, before buying.
Returns & exchanges
If you are not entirely satisfied with your purchase, you may return it within 14 days of receiving your order for exchange or refund. Original shipping fees are not refundable except for faulty or incorrectly shipped goods. To be eligible for return, items must be unworn, in their original condition and packaging with any enclosed documentation. Please inform me of your intention to return items in writing by email as soon as possible.
When returning an item, please ensure that you package it securely and return via a tracked postal service. Returns are at the customers own risk and postage is at the expense of the customer.
Any items that have been specially commissioned, customised or personalised cannot be returned.
Refunds will be made using the same method as the original payment within 30 days.
Cancellation
Orders must be cancelled or amended within 24 hours. If you no longer wish to proceed with your purchase you must contact Natalie via Email.
Repairs
All jewellery is carefully checked before shipping, but if you do come across a fault I will gladly repair or exchange the original piece. Please note that wear and tear in the course of normal use is not considered a fault. This includes surface scratches, oxidisation fading or tarnishing. To notify us of a faulty item or if your jewellery needs to be repaired please email us with your name and address, proof of purchase, product details and a photograph of the item. We will get back to you with the best way to proceed and if there will be a cost associated.
Sizing
When ordering rings it is the customers responsibility to ensure that they have ordered the correct size. See ring sizing guidelines. For further advice on sizing please contact me directly and I will be happy to assist.
Licensing, Copyright & Intellectual Property Rights
All work and images featured in this website are protected under copyright and may not be reproduced, copied or used without my written permission.
You acknowledge that all copyright and other intellectual property rights in and relating to the products displayed on this website are owned by Natalie Baker. Please respect the rights and efforts of designers/artists and do not copy their works.
